Cancellation & Return

We hope that when you’re buying from Snooplay, you never have a reason to second guess your choices. However, if you still wish to cancel your order then we request you to please do so within 24 hours of placing the order by writing to us at hello@snooplay.in.  An order cannot be cancelled once dispatched.

Your purchase is eligible for exchange or return only if it meets the following conditions: 
  • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.

  • If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging and immediately share the same with our team. (Note: In such a case, please share the pictures of the damaged product with us the same day of receiving the product.)

    Please Note: Item will be considered damaged only incase the inner product has a manufacturing defect. Item will not be replaced if the box is not in mint condition.

  • If your purchase meets our return criteria stated above, please contact our friendly customer care team within 7 days of delivery with the following information:
    Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item. 

  • You may contact us via email at hello@snooplay.in or call us at +91 9315036925 from Monday to Saturday, between 10:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 

  • Please ensure that the product you return is unused, and the original tags, contents, manual, box & packaging are intact.
  • A reverse pick-up will be scheduled within 3-4 business days. 
    Please Note: The reverse shipping option is only available for certain locations. For all the locations, where reverse shipping is not available with Snooplay, you are requested to ship the product on your own with 7 days of receiving it. 
    Please ship the product to the following address:

    Snooplay Warehouse
    Basement, K-43 A, Kalkaji
    New Delhi- 110019

  • There are certain products that are not subjected to our return policy & the same will be specified directly on the product page.

  • If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person & immediately contact our team at hello@snooplay.in or call us at 9315036925.

  • Snooplay holds quality at the highest standard but we can not always control the delivery process, especially for fragile items. Which is why in case of any return, please be sure to reach out to us at the earliest, and no later than 7 working days.

  • In a rare case, if the product reaches you in a damaged condition or has a manufacturing defect, we will send a brand new replacement to you. Incase a replacement is not available, store credits will be issued of the equivalent amount. 

  • The complete amount (except for shipping charges) for all products subject to cancellation or return will be refunded to the customers.

  • In case of online payment, the refund amount will be transferred to the original mode of payment.

  • In case of COD orders, the customer’s bank details will be required to initiate refund. The refund for COD orders will be credited within 7-10 working from the date of cancellation.